SPECIAL MARITIME TRAINING CALENDAR
Release |
Comments |
Release 4 |
This version was released in SIR Retail Services Training Package Release 5.0 Electives updated to include Manage disrespectful, aggressive or abusive customers |
Release 3 |
This version was released in SIR Retail Services Training Package Release 4.0 Electives updated to include online and social media units. |
Release 2 |
This version was released in SIR Retail Services Training Package Release 3.0 Electives updated. |
Release 1 |
Initial release. |
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification.
13 units must be completed:
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units |
||
SIRXCEG001 |
Engage the customer |
|
SIRXCEG002 |
Assist with customer difficulties |
|
SIRXCEG003 |
Build customer relationships and loyalty |
|
SIRXCOM002 |
Work effectively in a team |
|
SIRXIND001 |
Work effectively in a service environment |
|
SIRXRSK001 |
Identify and respond to security risks |
|
SIRXSLS001 |
Sell to the retail customer |
|
SIRXWHS002 |
Contribute to workplace health and safety |
|
Elective units |
||
Communication and Teamwork |
||
CHCDIV001 |
Work with diverse people |
|
SIRXCOM003 |
Promote team cohesion |
|
Customer Engagement |
||
SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
|
SIRXCEG006 |
Provide online customer service |
|
Delivery |
||
SIRXDLV001 |
Deliver food products |
|
Food and Beverage |
||
SITHFAB002 |
Provide responsible service of alcohol |
|
Food Safety |
||
SIRRFSA001 |
Handle food safely in a retail environment |
|
SIRRFSA002 |
Supervise a food safety program |
|
Health and Wellbeing |
||
SIRXHWB001 |
Maintain personal health and wellbeing |
|
Inventory |
||
SIRRINV001 |
Receive and handle retail stock |
|
SIRRINV002 |
Control stock |
|
Online and Social Media |
||
SIRXOSM001 |
Identify and review social media and online platforms for organisational use |
|
SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
|
SIRXOSM003 |
Use social media and online tools |
|
Management and Leadership |
||
SIRXMGT001 |
Supervise and support frontline team members |
|
Marketing |
||
BSBMKG401 |
Profile the market |
|
SIRXMKT001 |
Support marketing and promotional activities |
|
Merchandising |
||
SIRRMER001 |
Produce visual merchandise displays |
|
SIRRMER002 |
Merchandise food products |
|
SIRRMER003 |
Coordinate visual merchandising activities |
|
Product Knowledge |
||
SIRXPDK002 |
Advise on food products and services |
|
SIRXPDK003 |
Advise on health and nutritional products and services |
|
Retail Financials |
||
SIRRRTF001 |
Balance and secure point-of-sale terminal |
|
Styling |
||
SIRRSTY001 |
Style the customer |
|
Training and Development |
||
SIRXTAD001 |
Train others in frontline tasks |
|
Wholesale |
||
SIRWSLS002 |
Analyse and achieve sales targets |
|
SIRWSLS003 |
Build sales of branded products |
|
Working in Industry |
||
SIRXIND002 |
Organise and maintain the store environment |
|
SIRXIND003 |
Organise personal work requirements |
|
SIRXIND005 |
Develop personal productivity |
No equivalent qualification.
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d
The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III level qualification and increase their skills to move into employment, re-enter the workforce or advance their career.
The program also supports school students to access training and Queensland's Year 12 graduates to transition to employment by providing free training in high priority qualifications.
Under the Certificate 3 Guarantee, the Queensland Government provides a subsidy for a range of certificate III level vocational qualifications.
Foundation skills training and lower-level vocational qualifications may also be subsidised in certain circumstances.
You must:
Additional opportunities may be available in exceptional circumstances where an individual does not meet the eligibility criteria for the program but circumstances indicate the objectives of the program will be met through a confirmed employment benefit. Additional opportunities will be considered on a case-by-case basis, upon request by a prospective student.
To learn more, prospective students can contact the Department of Employment, Small Business and Training on 1300 369 935.
It is important that you choose the right course for you to take full advantage of the program.
For information on choosing a training provider, read our training consumer tips.
The Queensland Skills Gateway displays the courses available under the Certificate 3 Guarantee and provides information about what they cover, the careers they can lead to, and the training providers approved to deliver them.
As a condition of your enrolment, you will be required to complete a student training and employment survey within 3 months of finishing or discontinuing your training.
The subsidy represents the level of government contribution for a qualification, and varies between qualifications based on a number of factors.
The investment priority or importance of the training influences the size of the government subsidy. Training in vocational areas that align with important economic and industry skills needs will receive a higher government subsidy.
A higher subsidy will also be paid to support participation by disadvantaged learners (concessional students). More information on concessional student status is detailed in the Certificate 3 Guarantee program policy.
Students undertaking certificate III level training and non-concessional students undertaking lower-level vocational training are required to pay student co-contribution fees.
The amount of your co-contribution fees will vary depending on the course you undertake and the training provider you choose.
The fee may be paid on your behalf by an employer or another third party, but cannot be paid or waived by the training provider, or any organisation related to the training provider, unless approved by the department.
However, full costs (including co-contribution fees) for Certificate 3 Guarantee high priority qualifications are covered under the Fee Free TAFE program.
Last updated 13 January 2023