This version first released with BSB Business Services Training Package Version 7.0.
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Total number of units = 10
5 core units plus
5 elective units, of which:
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
Group A – Self-Management
BSBCRT201 Develop and apply thinking and problem solving skills
BSBPEF201 Support personal wellbeing in the workplace
BSBPEF302 Develop self-awareness
Group B - Technology
BSBDAT201 Collect and record data
BSBFIN301 Process financial transactions
BSBOPS306 Record stakeholder interactions
BSBTEC101 Operate digital devices
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC203 Research using the internet
Group C – Working with Others
BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
BSBTWK201 Work effectively with others
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
No equivalent qualification. Supersedes but is not equivalent to:
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
The Certificate 3 Guarantee supports eligible individuals to complete their first post-school certificate III level qualification and increase their skills to move into employment, re-enter the workforce or advance their career.
The program also supports school students to access training and Queensland's Year 12 graduates to transition to employment by providing free training in high priority qualifications.
Under the Certificate 3 Guarantee, the Queensland Government provides a subsidy for a range of certificate III level vocational qualifications.
Foundation skills training and lower-level vocational qualifications may also be subsidised in certain circumstances.
Additional opportunities may be available in exceptional circumstances where an individual does not meet the eligibility criteria for the program but circumstances indicate the objectives of the program will be met through a confirmed employment benefit. Additional opportunities will be considered on a case-by-case basis, upon request by a prospective student.
To learn more, prospective students can contact the Department of Employment, Small Business and Training on 1300 369 935.
It is important that you choose the right course for you to take full advantage of the program.
For information on choosing a training provider, read our training consumer tips.
The Queensland Skills Gateway displays the courses available under the Certificate 3 Guarantee and provides information about what they cover, the careers they can lead to, and the training providers approved to deliver them.
As a condition of your enrolment, you will be required to complete a student training and employment survey within 3 months of finishing or discontinuing your training.
The subsidy represents the level of government contribution for a qualification, and varies between qualifications based on a number of factors.
The investment priority or importance of the training influences the size of the government subsidy. Training in vocational areas that align with important economic and industry skills needs will receive a higher government subsidy.
A higher subsidy will also be paid to support participation by disadvantaged learners (concessional students). More information on concessional student status is detailed in the Certificate 3 Guarantee program policy.
Students undertaking certificate III level training and non-concessional students undertaking lower-level vocational training are required to pay student co-contribution fees.
The amount of your co-contribution fees will vary depending on the course you undertake and the training provider you choose.
The fee may be paid on your behalf by an employer or another third party, but cannot be paid or waived by the training provider, or any organisation related to the training provider, unless approved by the department.
However, full costs (including co-contribution fees) for Certificate 3 Guarantee high priority qualifications are covered under the Fee Free TAFE program.
Last updated 13 January 2023